Shipping & Returns

US Shipping

We offer free shipping on orders over $25 shipped within the continental US lower 48 states.  Free shipping on larger heavier items such as full systems, are normally shipped by Fedex Ground. (Please see Fedex Ground delivery estimate map below.) If you need your order faster, we also offer Fedex 2 day and overnight service.

Smaller lighter weight items are shipped by USPS.  If you select free shipping, your order will be shipped by the carrier and service of our choice.  Tracking numbers are emailed out the day your order is shipped.

We also ship to Hawaii, Alaska, and other US territories.  Shipping to these locations is normally done by USPS.

For a shipping quote, simply add an item to your cart and then click the "Estimate Shipping and Taxes" link.

If a shipping quote is not available for your location, please email us by using the contact form.

Fedex Ground Service Map

International Shipping

We ship to Canada by the US Postal Service. If you would like your order shipped by Fedex, please email us.

Please note that you will be responsible for all importation fees, such as, customs, duties, taxes, etc.

We will also ship to other international locations on a case by case basis.  Please contact us for more information.

Payments

We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We also accept payments by PayPal, money order, and personal check. If paying by personal check or money order, please allow 7-10 days for your check to clear before item is shipped.

Returns Policy

Unused Items

If you are dissatisfied with an item you purchased from us that has not been used, please contact us within 30 days to obtain a Return Authorization Number. Return shipping is at the buyers expense, unless there was an error made by us. In order to receive a full refund, the items must be unused and returned in the original retail box/packaging. If an item is not returned in resalable condition, a 15% restocking fee may apply. Original shipping charges are not refundable.

Used Items

All Berkey products are warrantied by the Berkey manufacturer New Millennium.  Systems (not including filters) have a 6 month warranty, and black filters are covered under a 2 year pro-rated warranty.

If the product you purchased has been used, we will accept returns up to 60 days from the purchase date.  Please understand that water filters are a consumable item and cannot be resold once they have been exposed to water.  Because of this we cannot issue refunds for used filters.

If an item you purchased is not working properly, the manufacturer will replace the defective items under the terms of their warranty.  If you choose not to have the items replaced and still want to return the item, there will be a 15% restocking fee.  The retail price of used filters will be subtracted from the original purchase price.  Return shipping will be at the buyers expense.

Please note that merchandise cannot be returned without an authorization number. Return shipments not having prior approval will not be accepted.

It is recommended that you purchase insurance and tracking for any shipment returned for refund or credit.  We will not be responsible for lost or damaged packages. Return authorization number must be clearly marked on the outside of the package.

Once your authorized return has been received in satisfactory condition, we will issue a refund or credit within 7-14 days. If item was paid for through PayPal, you will be refunded through PayPal. Refunds or credits will be for your ordered item(s) only. Original shipping charges are not refundable.

After you have received a return authorization number from us, please ship your return to:

Get Berkey
Attn: Returns
3571 Far West Blvd #45
Austin, TX 78731