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Shipping & Returns

US Shipping

We offer free shipping on orders over $50 shipped within the continental US lower 48 states.  Free shipping on larger heavier items such as full systems, are normally shipped by Fedex Ground. (Please see Fedex Ground delivery estimate map below.) If you need your order faster, we also offer Fedex 2 day and overnight service.

Smaller lighter weight items are shipped by USPS.  If you select free shipping, your order will be shipped by the carrier and service of our choice.  Tracking numbers are emailed out the day your order is shipped.

We also ship to Hawaii, Alaska, and other US territories.  Shipping to these locations is normally done by USPS.

For a shipping quote, simply add an item to your cart and then click the "Estimate Shipping and Taxes" link.

If a shipping quote is not available for your location, please email us by using the contact form.

Fedex Ground Service Map

fedexgroundmap.jpgInternational Shipping

We ship to Canada by the US Postal Service. If you would like your order shipped by Fedex, please email us.

Please note that you will be responsible for all importation fees, such as, customs, duties, taxes, etc.

At this time we are only shipping to the US and Canada.

Payments

We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We also accept payments by PayPal, money order, and personal check. If paying by personal check or money order, please allow 7-10 days for your check to clear before item is shipped.

Missing or Damaged Items

Please unpack and check everything within 7 days of receiving your order.  We cannot send missing parts, nor file a claim for damaged items after that time.

Returns Policy

If you are dissatisfied with an item you purchased from us that has not been used, we will accept returns up to 30 days from the date you received the item.

Unused Items

Return shipping is at the buyers expense, unless there was an error made by us. In order to receive a full refund, the items must be unused and returned in the original retail box/packaging. A 15% restocking fee may apply. Original shipping charges are not refundable.  Items that are sent in a sealed bag that are returned with the bag open, will be considered used.

Used Items

All Berkey products are warrantied by the Berkey manufacturer New Millennium.  Systems (not including filters) have a 12 month warranty, and black filters are covered under a 2 year pro-rated warranty.

If the product you purchased has been used, we will accept returns up to 30 days from the date you received the item.  Please understand that water filters are a consumable item and cannot be resold once they have been exposed to water.  Because of this we cannot issue refunds for used filters.  Items that are sent in a sealed bag that are returned with the bag open, will be considered used.

If an item you purchased is not working properly, the manufacturer will replace the defective items under the terms of their warranty.  If you choose not to have the items replaced and still want to return the item, there will be a 15% restocking fee.  The retail price of used filters will be subtracted from the original purchase price.  Return shipping will be at the buyers expense.

Please note that you must have written approval before returning an item. Return shipments not having prior approval will not be accepted.

It is recommended that you purchase insurance and tracking for any shipment returned for refund or credit.  We will not be responsible for lost or damaged packages.

Once your authorized return has been received in satisfactory condition, we will issue a refund or credit within 7-14 days. If item was paid for through PayPal, you will be refunded through PayPal. Refunds or credits will be for your ordered item(s) only. Original shipping charges are not refundable.

After you have received approval for your return, please ship to:

Get Berkey
Returns Dept
3571 Far West Blvd #45
Austin, TX 78731